Report a problem
On this page
Where to ask
- Email [email protected]. AjaxPress Pro customers get priority support.
- The wordpress.org forum: wordpress.org/support/plugin/ajaxpress, for the free plugin.
What to include
A page we can open ourselves is worth more than any description. It’s usually the difference between an answer on the first reply and a week of back and forth.
- A page address where we can see the problem.
- What you did, what you expected, and what happened instead. For example: “I clicked Contact in the menu. I expected the contact page. The screen stayed white.”
- Versions: AjaxPress, AjaxPress Pro (if you use it), WordPress, and your theme. They’re on the Plugins screen and under Appearance → Themes.
- Red errors from the browser console. Open the page, press F12, choose Console, reproduce the problem, and copy any red lines.
- What you’ve already tried, from the troubleshooting checks.
For a player problem, also include the plugin or theme that shows the player, and the selector or marker you used.
A screen recording helps
A short recording of the problem often explains it at a glance. On Windows, press Win+Shift+R (Snipping Tool); on a Mac, Cmd+Shift+5. Attach it to your email.
Share diagnostic data (optional)
Under Settings → AjaxPress → Help → Feedback, turn on Share usage & diagnostic data. It tells us your versions, theme and active plugins, so we can reproduce the problem faster. Privacy and data lists exactly what it sends. You can turn it off again once we’re done.
Please don’t send
Passwords or login details. If we need access to your site, we’ll ask, and suggest a safe way to give it.