License and update problems

The license won’t activate

Message or symptom	What to do
“The license key you entered is invalid”	Copy the key again from your purchase email or your account, without spaces before or after it
No activations left	Deactivate the license on a site you no longer use, or upgrade your plan. See Manage your license
“Please check your internet connection”	Your server couldn’t reach our licensing service. See below
“Your license is invalid or has been deactivated”	The key was deactivated, refunded or has expired. Check its status in your account

Your server can’t reach the licensing service

Activation is a request from your server to api.packedge.dev. If it fails:

• a security plugin or firewall may block outgoing requests from WordPress;
• your host may block outgoing connections (some do on staging or free plans);
• the server’s SSL certificates may be out of date, which your host can fix.

Ask your host to allow outgoing HTTPS requests to api.packedge.dev.

Pro settings are still locked

Check, in order:

1. AjaxPress Pro is installed and active, under Plugins. From AjaxPress 2.4.4, the license alone isn’t enough. See Moving to the AjaxPress Pro plugin.
2. The License tab says Active.
3. Reload the settings screen, and clear your browser cache if needed.

No update is offered for AjaxPress Pro

• Check that the license is Active and hasn’t expired (License tab → Expires). Updates need an active, unexpired license.
• WordPress checks for updates twice a day. To check now, go to Dashboard → Updates and click Check again.
• If your server can’t reach api.packedge.dev, it can’t see updates either (see above).

Updated AjaxPress, and Pro features stopped working

You’re on AjaxPress 2.4.4 or later without the AjaxPress Pro plugin. Install and activate it: Moving to the AjaxPress Pro plugin. Your settings were kept, and come back straight away.

Still stuck?

Email [email protected] with your license email and your site’s address. Pro customers get priority support.